Refund policy

Damaged, defective, or misprinted items

If your order arrives damaged, defective, or with a clear print error, contact us within 14 days of delivery. Please email the store at sancho@sanchoclothing.com and include your order number plus clear photos of the issue and the packaging when helpful.

When a quality issue is confirmed, we will offer a reprint or a refund for the affected item(s), at our discretion.

Lost packages

If tracking shows no progress for an extended period or the carrier marks a package lost, email the store at sancho@sanchoclothing.com with your order number. We will work with our fulfillment partners on a replacement or refund where appropriate.

How to contact us

For refund or reprint requests, email the store at sancho@sanchoclothing.com. Please do not include payment card details in email.

Last updated: October 28, 2026.